Frequently Asked Questions

Frequent doubts

What does my subscription include?


It includes access to...




I am a student, are there any promotions?


Yes! To add a picture follow these simple steps:

  1. Enter App Settings
  2. Click the "Manage Questions" button
  3. Click on the question you would like to attach a picture to
  4. When editing your answer, click on the picture icon and then add an image from your library




If I get the free Membership, can I still read Blogs and Articles?


Yes! Users can add video from YouTube or Vimeo with ease:

  1. Enter App Settings
  2. Click the "Manage Questions" button
  3. Click on the question you would like to attach a video to
  4. When editing your answer, click on the video icon and then paste the YouTube or Vimeo video URL
  5. That's it! A thumbnail of your video will appear in answer text box




I am a company or institution, how can I take out a subscription for my employees?





What method of payment can I use?






Subsciptions

What does my subscription include?





If I get the free Membership, can I still read Blogs and Articles?






Payment & Cancelation

What is the cancellation policy?





What method of payment can I use?





How can I change the card number?






Personal Data

How can I change the personal data associated with my subscription?


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How can I change the email I access?





I don't remember my password, how can I recover it?





I need to receive an invoice for my payment.






Other Enquiries

I would like to stop receiving your communications.





I cannot access or use my subscription






Students & Institutions

I am a student, are there any promotions?





I am a company or institution, how can I take out a subscription for my employees?






Still cannot find the answer? 

Please leave us a message on the chatbox or send us an email to info@cyis.org and we will reply as soon as we can.